Looking forward into the 2023 horizon, Commercial Express will be sharing some exciting updates with you, from scheme enhancements, multiple product launches, system updates and revitalised services for our brokers.
In 2022 we expanded our product offering with the addition of six brand-new schemes, and in 2023 we aim to release a new scheme every two months, meaning six further additions to our current portfolio of 40 schemes in our range. Giving our brokers a really wide and varied offering of superior and competitive schemes. We also aim to provide a number of scheme enhancements in order to ensure that we are offering the best products we can to our brokers.
In addition to this, we like to work closely with brokers to develop business opportunities such as bespoke rates or schemes that offer a solution for our broker partners and what their customers need. This can be in various forms from an exclusive rate for a specific broker for a rollover book of business, or indeed the creation of a new product. We have a wide range of placement partners and insurers that we work with to develop these opportunities based on the individual placement strategy of the broker.
We are always looking at ways in which we can make enhancements, so we actively encourage monitoring all services and looking at ways we can continuously improve. We want to deliver a customer-first strategy by putting our brokers at the heart of what we do. Over the last year, we have made significant positive changes to our system, website, and our free-to-brokers online learning platform to ensure the customer journey is seamless. We have been making changes to question sets to allow the digital journey to be smoother and quicker, whilst ensuring our Underwriting Service Team is strengthened and given continuous training so they have deepened commercial knowledge. Everything we are developing is with the aim of making a positive difference to our brokers. We have invested significantly in our online trading platform and we continue to do so in order to improve the customer experience.
The most important and valuable asset to Commercial Express is people. We value our fantastic brokers and our incredible staff, without them, we wouldn’t have a business. So with that, we not only strive to protect and care about those people but make every day just that little bit better – with the aim of always adding value.
Duncan Pritchard
Managing Director
