Commercial Express is on a trajectory of fantastic growth, with ambitious plans for the future and are looking for an experienced Compliance Officer to join our thriving MGA Business

The Role:

This is a key role in implementing our compliance strategy and maintaining high-quality service for stakeholders. As Compliance Officer you will support the Head of Compliance in ensuring Commercial Express is adhering to legal and regulatory requirements, and ensure the business is meeting our obligations in our capacity as a Lloyd’s Coverholder.

Key Duties & Responsibilities:

• Maintain regulatory policies, procedures and processes to ensure they support the business in satisfying regulatory requirements and reflect operations appropriately. Ensure version controls are being maintained, and the Lloyds ATLAS system is kept up to date.
• Enhance and maintain a compliance culture within the business providing sound compliance advice to business stakeholders. Escalate material compliance issues to the Head of Compliance on identification, with analysis of impact, criticality and remedial options.
• Maintain the Financial Crime Framework and support the business to ensure compliance with the FCA’s Financial Crime Guide, monitoring first-line controls for effectiveness against financial crime and fraud mitigation.
• Develop training materials on a range of compliance topics. Delivery of regulatory training to the business ensuring awareness of relevant legislation and practices.
• Monitor business performance on the identification, notification and handling of potential breaches, considering if external regulatory breaches may have occurred. Ensure all breaches are being handled in accordance with internal SLA’s and tracking remedial action through to completion.
• Advise on Financial Sanctions queries, ensuring compliance with all internal standards and external legislation.
• Maintain the Conflicts of Interest register and ensure mitigating controls are recorded where conflicts of interest are identified.
• Assist with handling of complaints received by the business in accordance with, regulatory, internal and insurer requirements.
• Assist with sign off of customer documentation, policy wordings, summaries of cover and IPIDs ensuring regulatory and Insurer obligations are being met.
• Ensure robust record keeping, compliance with GDPR, and enhance and uphold data security processes.
• Assist the Head of Compliance with the preparation of regulatory returns, reporting and general communications or engagement with the regulatory authorities. Support projects relating to FCA thematic reviews.

Skills:

• Must have experience of working in an insurance environment, preferably an MGA or Broker dealing with delegated underwriting authority.
• Extensive experience working in a compliance or conduct role.
• Good knowledge of FCA Rules and Regulations. Champions the compliance culture and acts as a role model.
• Self-motivated and good organisational skills. Able to manage own workload and deliver against deadlines with minimal supervision.
• Strong communication skills, both verbal and written. Ability to communicate at all levels and build successful relationships with all stakeholders.
• Ability to innovate and improve working processes with good judgement and listening skills.
• CII Qualifications preferable (or working towards).

Benefits:

• Workplace Pension Scheme offering you flexibility of up to 16%.
• 27 days holiday plus bank holidays.
• 1 Paid Volunteer Day per year.
• Hybrid Working – Flexibility to work from home combined with a number of days per week in our office on The Waterfront in Brierley Hill. Providing a fantastic work environment to drive our commitment to learning and development, innovation, and collaboration.
• Health Cash Plan and Virtual GP Services.
• Trained Mental Health First Aiders and access to 24/7 Employee Assistance Programme, offering a range of health and wellbeing, financial and counselling services.
• Professional Membership Status – as part of holding CII Chartered Insurance Underwriting Agent Status we offer a variety of funding options to support our people in achieving industry standard qualifications.
• Employee recognition awards and annual employee awards.
• Staff social events throughout the year, including Summer and Christmas parties.
• Long Service awards.
• Free onsite parking.
• Matched funding for charities.
• Death in Service benefit.