This privacy notice explains how Commercial Express Quotes Limited (Commercial Express) use any personal information we collect about you when you use this website.
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you, or if you wish to exercise your rights in relation to any of the personal data we hold about you. You can do this by:
- Email at: hello@commercialexpress.co.uk
- Phone: 01384 473021
- Or by writing to us at: Commercial Express, B1 Custom House, The Waterfront, Level Street, Brierley Hill, DY5 1XH
What information do we collect about you?
We collect your personal information when you register with us or place an order for products or services. We also collect information when you contact us, complete customer surveys, provide feedback, participate in competitions and via your browser’s cookies when you use or view our website.
How will we use information we hold about you?
Where we process your personal information, we do so on the basis that the processing is necessary for the purposes of the performance of a contract with you or where we have legitimate interests to process that data, for example in order to provide you with a service.
We will use your personal information to:
- Process your application for an Agency with Commercial Express
- Provide you with access to the ASSIST online trading platform, and CE Learning online courses and material
- Provide you with information on other products or services that you have requested
- Communicate with you
- Notify you of important updates to our products, services or how you trade with us
- Manage your account
- Undertake statistical analysis
As a necessary part of providing you with the services described above, we may need to disclose your personal data to other third parties. These include: Computer bureaux/Software Houses, Insurers, other Insurance Intermediaries, Insurance Industry databases, Government databases or Credit agencies. Where we are obliged to do so, we may also be required to provide your information to regulatory authorities, the Police and / or other law enforcement bodies.
Marketing
Where you have provided consent, we may also contact you about other products and services we think may be of interest to you. You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click here
We will not share your information for marketing purposes with companies outside of Commercial Express.
How do we store your data?
We have appropriate security measures in place to protect your information and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.
Your data will not be retained for longer than is necessary and will be managed in accordance with our data retention policy. In most cases the period will be for a maximum of 7 years after termination of a service or contract.
In certain circumstances we may be required to retain data for a longer period due to business, legal or regulatory requirements. We will only do this where we have identified a lawful basis for doing so.
What are your data protection rights?
Data Protection Legislation provides you with the following legal rights in relation to the processing of your personal data:
- The right to be informed about how we use your personal data (This privacy notice)
- The right to request a copy of the personal data we hold about you
- The right to request that your personal information is rectified if you believe it is inaccurate or incomplete
- The right to request erasure of your personal information under certain circumstances
- The right to restrict processing of your personal information under certain circumstances
- The right to request that we transfer your data to another organisation or directly to you, under certain conditions
- The right to object to certain processing, including for the purposes of direct marketing
- The right to be provided with information in relation to automated decision making and profiling
You also have the right to lodge a complaint with the Information Commissioner’s office at any time if you are concerned about the way in which we handle your data.
The right to object
You have the right to object to our use of your personal data for legitimate business interests of for direct marketing purposes. If there are compelling legitimate interests to continue to use your data we may do so, and we will inform you of those legitimate interests.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us. You can do this by:
Email at: complaints@commercialexpress.co.uk
Phone: 01384 473021
Or by writing to us at: Commercial Express, B1 Custom House, The Waterfront, Level Street, Brierley Hill, DY5 1XH
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address is:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Please see our Cookie Policy for further information.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page.
International Transfers
We may transfer your personal data to destinations outside the European Economic Area (EEA). Where we do we will ensure that it is treated securely and in accordance with the legislation.
V3 August 2021 Late Reviewed December 2023.